Sales Support Executive

Overview

The Sales Support Executive is responsible for supporting the internal sales team and undertaking administration and other office duties that are required.

Job responsibilities:

Support sales team with processing customer orders, customer accounts, and other related issues

monitor sales performance through sales tracking tools and report progress to sales representatives

Work with sales managers to create quotes,

creating specs and follow-ups.·

Deals with any customer feedback and aftersales calls whilst liaising with production and other relevant departments. ·

Acknowledges customers by responding to emails, texts, and phone calls

Updates and process new sales leads as necessary

Keep CRM updated and make sure all client contacts are kept updated and are current provider customer service by staying on top of pending orders and customer requests

Accountabilities and performance measures:

· Achieves assigned tasks

· Supports initiatives that improve our customer’s experience

· Maintains high customer satisfaction ratings that meet company standards.

· Completes required training and development objectives within the assigned time frame.

Requirements for Sales Support

Specialist Degree in business, Computers or related field (or equivalent) is preferred Or a person with at least 3 years of experience in a similar role.

Proficient in computer software systems including MS Office, PowerPoint, MS Excel, and CRM software along with Data analysis.

Strong communication and interpersonal skills and dedication to customer satisfaction

Excellent time management and organizational skills and the ability to multitask and prioritize

Knowledge of sales practices and the most efficient customer service techniques

Ability to interpret sales metrics and perform data entry

Ability to pay strong attention to detail

Desirable criteria: Foreign Language

Call us for more information or send your CV to careers@bmitrailers.com